IT Support Specialist

A rewarding IT Support Specialist role has become available at a leading firm in their field.

Key Responsibilities:

• Provide 1st and 2nd level technical support to end-users in a Windows environment.
• Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other ICT devices.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Respond to user inquiries and provide timely resolution or escalation to appropriate teams.
• Assist in the setup and management of user accounts and access permissions.
• Conduct regular system and software updates, patches, and security checks.
• Collaborate with IT team members to develop and maintain technical documentation and knowledge base.
• Assist in the procurement and inventory management of IT equipment and software.
• Support and maintain audio-visual equipment and conferencing systems.
• Provide training and guidance to end-users on IT-related topics.

Profile:

• Proven experience in providing 1st and 2nd level IT support in a Windows environment.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Familiarity with printers, ICT devices, and various software applications.
• Fluent in German and good command of English, both written and verbal.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• IT certifications are a plus.
• Knowledge of ITIL best practices is desirable.
• Flexible and adaptable to changing technology and business needs.

Apply for the IT Support Specialist position if you believe this is your next challenge.