Junior IT Support Engineer

Keywords: 1st level, support, IT technician, helpdesk, service desk, user support, junior IT, m365 Location: Bern, up to 2 remote days per week Our client, a Bern-based telecom company, is looking to hire a Junior IT Support Engineer to strengthen their newly created internal IT team. This is an onsite-focused role that supports the company's operations and employee productivity. The position was created as part of building up an internal IT support function following the end of a long-term partnership with an external provider. As a Junior IT Support Engineer, you will work closely with and be guided by a senior colleague, supporting around 140 employees across the business.

You will

• Provide 1st-level support for workplace setups, laptops, and internal tools
• Assist with onboarding and offboarding, including device setup and user account creation
• Help triage and follow up on tickets through the service desk and onsite visits
• Troubleshoot common hardware, software, and access issues
• Support with maintaining IT documentation and improving recurring processes
• Gain experience with M365, Intune, Windows 11, Jira, Confluence, and IT automation tools
• Learn from and collaborate with a senior team member in your daily work

You bring

• First experience in IT support or helpdesk, either from an internship, apprenticeship, or junior position
• Basic understanding of Windows systems and workplace technologies
• Interest in growing your skills in M365, Intune, and automation
• A proactive, reliable working style and eagerness to learn
• English fluency; additional languages are a plus
• A collaborative mindset and motivation to grow within a supportive team

Looking for a hands-on entry point into internal IT with learning opportunities and responsibility from day one? Apply now to join a growing international team in a supportive and tech-savvy environment.

We aim to provide feedback within five working days.